SHIPPING POLICY — IPSAMART

1. Purpose & Scope

1.1 This Shipping Policy governs the shipment, delivery, and logistics of all products purchased on IPSAMART (“the Website”).

1.2 By placing an order on IPSAMART, the Customer acknowledges and accepts all terms of this Policy without limitation.

1.3 This Policy applies to all modes of delivery including surface, air, expedited, bulk, and courier shipments.

2. Order Processing

2.1 Orders are processed only upon successful payment authorization and confirmation.

2.2 Standard processing time is 1–3 business days; however, delays may occur due to operational, high-volume, logistic, or technical reasons.

2.3 IPSAMART reserves the right to contact the Customer for additional verification if inconsistencies are detected in billing/shipping information or payment activity.

2.4 IPSAMART reserves the right to cancel orders suspected of fraud or unauthorized transactions.

3. Service Availability Restrictions

3.1 IPSAMART does not accept orders for delivery in the following regions due to service and legal limitations:

• West Bengal
  
  

• Sikkim
  
  

• Territories of Kashmir and Ladakh
  
  

• Nepal
  
  

• Bhutan
  
  3.2 If an order is accidentally placed to any of the above restricted locations, IPSAMART reserves the right to cancel the order and initiate refund (if applicable) without any compensation liability.
  
  

4. Delivery Timelines & Obligations

4.1 Indicative delivery period for domestic shipments is 5–10 business days from dispatch.

4.2 Delivery to remote, ODA (Out-of-Delivery-Area), or restricted routes may take additional time beyond standard timelines.

4.3 Delivery delays caused by courier operational issues, force majeure events, natural calamities, pandemic-related restrictions, government regulations, strikes, holidays, or unforeseen conditions shall not render IPSAMART liable for compensation or cancellation.

5. Shipping Charges & Taxes

5.1 Shipping charges (if applicable) will be visible before checkout.

5.2 For international deliveries (if offered), all import duties, local levies, customs fees, and inspection charges shall be borne exclusively by the Customer.

6. Order Dispatch & Tracking

6.1 Dispatch confirmation and tracking link will be shared electronically once the product exits the IPSAMART warehouse.

6.2 Tracking information originates from the courier’s systems and IPSAMART is not responsible for delays or inaccuracies in tracking updates.

7. Delivery Attempt & Non-Delivery

7.1 If the shipment cannot be delivered due to any of the following:

• Customer unavailability,
  
  

• Incorrect or incomplete address,
  
  

• Customer refusal,
  
  

• Unreachable phone number,
  
  → the package will be marked RTO (Return to Origin).
  
  7.2 Re-shipping of RTO consignments ― chargeable to the Customer irrespective of prior shipping status.
  
  7.3 Orders shall not be cancelled or refunded due to failed delivery attempts caused by Customer-related reasons.
  
  

8. Inspection at the Time of Delivery

8.1 The Customer must examine the outer parcel before signing delivery acknowledgement.

8.2 If packaging is damaged/tampered:

a) Customer must refuse delivery; OR

b) Accept delivery only after writing “DAMAGED CONDITION RECEIVED” on courier slip and reporting to IPSAMART within 24 hours with photos/video evidence.

8.3 Without proof of “damage remarks” at delivery, claims for damage/shortage shall not be entertained.

9. Risk & Transfer of Title

9.1 Title of goods transfers to the Customer upon full payment realization.

9.2 Risk of loss, theft, damage, pilferage, wrong delivery, or non-delivery transfers to the Customer on first delivery attempt, whether or not the parcel is physically received by the Customer.

9.3 IPSAMART shall not be liable for any consequential losses, labour costs, reinstallation costs, or business loss resulting from shipment delay, damage, or non-delivery.

10. Customer Responsibility

10.1 Customer shall ensure accuracy of address and mobile details at checkout.

10.2 Customer must make arrangements to receive the parcel at provided location.

10.3 IPSAMART shall not be responsible for delay due to Customer negligence.