Frequently Asked Questions
ABOUT IPSA
IPSA is one of India’s leading manufacturers of premium architectural and furniture hardware, offering products such as drawer slides, cabinet hinges, digital locks, door hardware, furniture fittings, and more.
Our corporate office is in Sahibabad, Ghaziabad, UP. IPSA has manufacturing units, warehouses, and distribution networks across India.
Yes. More than 90% of IPSA’s product ecosystem is proudly Made in India under strict quality standards.
IPSA represents innovation, performance, strength, and aesthetics in hardware manufacturing.
We focus on durability, engineering precision, strong QC testing, consistent availability, and long-term warranties unmatched by many brands.
IPSA is primarily a manufacturer with in-house facilities for hinges, drawer slides, and hardware systems. Some premium global SKUs are sourced from strategic partners.
Yes. IPSA complies strictly with all BIS and Government of India Quality Control Orders for hardware.
Yes. Every batch undergoes load tests, cycle tests, corrosion tests, and finish durability tests.
Since 2017, IPSA has rapidly grown into one of India’s leading hardware brands.
Yes. IPSA supplies to customers across Asia, Middle East, Africa, and Europe.
To make India the global manufacturing hub for premium hardware with uncompromised quality.
Drawer Slides, Hinges, Door Hardware, Digital Locks, Furniture Fittings, and more.
Yes. IPSA adheres to all required certifications including material, testing, and compliance norms.
IPSA has a wide and rapidly growing dealer and distributor network across India.
Yes. We offer direct supply solutions for interior firms, OEMs, carpentry businesses, and bulk buyers.
Yes. Designers, architects, and contractors can partner through our B2B support team.
Yes. You can shop directly on ipsamart.com.
For large OEM clients, yes. Custom sizes and specifications can be discussed.
Through WhatsApp, toll-free number, or mail support available on both websites.
A loyalty program for carpenters and dealers offering points, gifts, vouchers, and exclusive benefits.
Yes, after verification through their dealer or company.
They are corrosion-resistant with plating, but rust-proofing depends on usage and environment.
Yes, IPSA offers smart digital locks with fingerprint, PIN, RFID, OTP, and app connectivity.
High load-bearing capacity, smooth movement, and long cycle life.
We sell via distributors, channel partners, and online platforms.
Submit an application through IPSA Business India Pvt. Ltd. Dealer Onboarding Team.
Yes, though surface protection depends on usage and environment.
Zinc plating, ED coating, powder coating depending on the product.
Higher QC, better metal grade, longer warranty, consistent supply, and Indian support.
Yes. IPSA offers the best value-for-quality ratio in the hardware industry.
Always. All sales are accompanied by valid GST-compliant invoices.
Multiple categories with hundreds of SKUs across hardware ranges.
Homeowners, carpenters, interior designers, retailers, and contractors.
Yes, through trained technicians depending on the product category.
Yes. Most locks are retrofit-friendly and come with clear manuals.
Yes, for all major product categories.
Yes. All products follow safety norms and undergo durability checks.
Yes, but plating wear may accelerate in salty conditions. Warranty excludes plating.
IPSA is a premium-quality brand at accessible pricing.
Yes. Regular workshops and dealer meets are organized across India.
ORDERING & PURCHASE
Simply select the product, add to cart, fill address details, and make payment through any supported mode.
Yes, an account helps track your order, warranty, and invoices.
Yes, through verified dealers and distributors.
COD availability depends on pin code and order value.
If the order is not packed, modifications may be possible. Contact support immediately.
On the checkout page, enter the coupon code before payment.
Network issues, insufficient balance, or incorrect OTP. Try again or choose another method.
Prices are generally GST-inclusive unless mentioned otherwise.
Yes. Bulk, OEM, and project orders receive customized pricing.
Scan the QR code or verify through IPSA support.
Yes. Previous orders can be reordered from your account dashboard.
You can enable stock alerts or contact IPSA for availability dates.
Yes. Dealers can order online for convenience.
Yes, for B2B enquiries.
Installation add-ons are available for selected SKUs (like digital locks).
Online prices are fixed. Bulk orders may be negotiable offline.
Yes, but resale must follow IPSA brand guidelines.
Orders can be cancelled before shipping. After dispatch, cancellation is not possible.
If they are not packed yet, yes.
Fully secure with encrypted payment gateways.
You receive an email + SMS + WhatsApp confirmation.
Contact support immediately. Address changes post-dispatch are difficult.
Colours may vary slightly due to screen differences.
Official website prices are most updated and accurate.
For project customers and OEMs, yes.
For B2B exports, contact IPSA Exports division.
Use the wishlist feature.
EMI availability depends on payment gateway options.
Internal staff may have separate employee purchase policies.
Yes, your dashboard shows full order history, invoices, and service tickets.
SHIPPING & DELIVERY
Standard delivery is 3–7 business days depending on location.
Yes, IPSA delivers more than 20,000+ pin codes.
Reputed delivery partners with live tracking support.
Use the tracking link sent via email/SMS/WhatsApp.
Shipping charges depend on weight, order value, and location.
Free shipping may be available above a certain cart value.
Courier delays are external, but IPSA assists customers with follow-up.
Kindly record a video and share with support within 24 hours for quick resolution.
Express shipping is available for selected pin codes.
Scheduled delivery is not available currently.
The courier will attempt delivery again or contact you.
Yes. Delivery times may be slightly longer.
Courier address redirection is rarely possible. Contact support urgently.
Products are packed using multilayer protective packaging to avoid transit damage.
Yes, via SMS/WhatsApp/email.
Not currently supported.
Yes. Large orders may arrive in multiple shipments.
COD depends on courier availability and order value.
Open-box inspection is not available. Please check after delivery.
Inform IPSA immediately so we can coordinate with the courier and resolve it.
Weather, strikes, remote locations, or courier delays can extend transit time.
Depends on the courier partner.
Not currently.
Refusal delays resolution. Contact support before taking any such step.
Remote and out-of-delivery areas attract higher courier charges.
Some items may ship separately. Check tracking details.
Yes, if the address is serviceable by courier.
Rescheduling depends on the courier’s attempt cycle.
Courier re-attempts are free. Re-shipping after return may incur charges.
Contact IPSA customer care with order ID, tracking ID, and screenshot for priority assistance.
RETURNS & REFUNDS 101. What is IPSA’s return policy?
Within 48 hours of delivery. Claims raised after this period cannot be accepted due to courier audit limitations.
Share an unboxing video + images on IPSA support WhatsApp or email with order ID.
Yes. It helps validate claims and ensures quick resolution.
No. Returns are only allowed for wrong, defective, or damaged items.
No. Original packaging is required to avoid transit damage during return pickup.
Usually 24–48 hours after submission of all required evidence.
IPSA covers return shipping only for approved claims. Customer-initiated returns are not accepted.
For certain products like digital locks, hinges, and slides, a remote diagnosis may be required.
Yes. IPSA prefers replacement or exchange for faster satisfaction.
Refund is issued to the original payment method after the returned product reaches IPSA warehouse and passes QC.
Normally 5–7 business days after QC approval.
Yes. Refund for COD orders is processed via NEFT/IMPS after bank details verification.
Account holder name, bank account number, IFSC, phone, and invoice.
IPSA will immediately arrange replacement after verification.
No. Pickup must occur at the same address where the delivery happened.
Inform IPSA; we will coordinate a fresh pickup attempt.
Yes, before pickup is arranged.
No. Courier partners carry their own labels.
IPSA bears this risk only if the customer has packed the product securely.
No. Used or installed items are not eligible.
Offline returns must go through the dealer you purchased from.
No. Customized items cannot be returned.
Digital invoices from IPSAMART are always available under your account.
No. Service charges are non-refundable.
Cosmetic variations due to handling or installation are not covered.
Colour variations are not grounds for return.
Late delivery is not eligible for return unless the product is damaged/defective.
It will be rechecked and replaced again as per IPSA policy.
Yes. Store credit may be provided for select cases.
Your IPSAMART dashboard shows return case status.
A QC report is shared explaining the reason (used, damaged, incomplete, etc.).
Yes. Share detailed proof and our team will re-evaluate.
We will send the missing components after verification.
Yes, if damage or incorrect item is proven via unboxing video.
WARRANTY & AFTER-SALES SERVICE
IPSA provides a 7 years accidental replacement warranty on hinges, covering breakage or malfunction under normal usage.
Any functional failure, spring breakage, or mechanical issue that occurs during regular use.
Plating, colour variation, rust from moisture, or damage due to misuse or installation errors.
Slides are covered with a 7 years accidental replacement warranty.
Yes, if the noise is due to internal mechanism failure, not due to installation misalignment.
All electronic products have a 2-year manufacturing defect warranty.
Physical damage, water entry, battery leakage, or improper installation are excluded.
No. Plating/colour is not covered due to environmental factors beyond control.
Submit product photos or videos + invoice + issue description to IPSA support.
Yes. Warranty is valid only with proof of purchase.
Yes, packaging is not mandatory for service approval.
Yes, depending on location and product type.
No. Installation mistakes are not covered.
IPSA mostly provides replacement for hinges/slides and repair/replacement for electronics.
Our technical team evaluates the videos/images and confirms coverage.
Issues originating from production: mechanism failure, internal breakage, or structural instability.
Download invoice from IPSAMART account or request a copy via support.
If missing upon delivery, they are replaced. Usage wear is not covered.
Yes, soft-close mechanism failure is covered under accidental replacement.
Yes, all slides undergo life-cycle testing before dispatch.
This is not covered under warranty.
Warranty begins from purchase date, not installation date.
No. Warranty is non-transferable.
Only structural corrosion from internal manufacturing issues is covered. Plating corrosion is excluded.
Mostly installation-related. Warranty covers only mechanical failure.
Yes, if the draining is due to internal circuit issues.
Physical breakage not caused by usage load is not covered.
Sometimes yes, depending on the product category.
Yes, if misuse, abuse, modification, or incorrect installation is evident.
Temporaries are not offered.
For digital locks, technician visit charges may apply depending on location.
If noise is due to mechanism failure, it’s covered. If due to alignment, not covered.
Avoid moisture contact, periodic cleaning, and correct installation practices.
IPSA REWARDS+ PROGRAM
A loyalty program for carpenters and sellers, offering points, vouchers, and premium rewards for every purchase.
Verified carpenters, dealers, and partner associates linked to IPSA’s distribution network.
Download the IPSA Rewards+ app, verify number, select dealer, and upload basic details.
Yes. Reward points reflect immediately after verification.
Bronze, Silver, Gold, and Platinum.
Higher multipliers, VIP gifts, priority support, and special event access.
Up to 150 points depending on tier.
Yes. Both referrer and referred user get up to 250 points.
No. Points remain active as long as the account is active.
Redeem through the app for gifts, coupons, or wallet transfers (where available).
Yes, subject to program rules and available redemption slots.
Yes, after verification from their partnering dealer.
All IPSA hardware products with valid invoices.
Yes, when invoices are uploaded or auto-mapped.
The reason is shown in the app—blurry, duplicate, missing dealer code, etc.
Uploads must follow the current program’s validity window.
Usually within 24 hours.
Tier information is available on the dashboard.
Yes. Higher purchase volume accelerates tier movement.
Yes, like workshops, training, and dealer meets.
Amazon vouchers, mobile phones, gadgets, IPSA merchandise, and more.
Through the in-app support chat or IPSA customer care.
Referral benefits apply only through code usage.
Approved invoices are locked for audit purposes.
Points are reversed for returned/cancelled orders.
Yes, but points go to registered individuals.
Yes. Accounts misusing the system may be suspended.
Merging is not allowed; choose one verified number.
Request addition through the app, and IPSA will verify.
Yes. There is no joining fee.
DRAWER SLIDES
IPSA offers telescopic channels (normal close, soft-close), ball-bearing slides, under-mount slides, and heavy-duty sliders.
Soft-close telescopic slides are preferred for smooth, silent operation and high load-carrying capacity.
Thicker slides (like 1.2mm x 1.2mm x 1.5mm) support higher loads and provide longer life.
Yes, IPSA telescopic slides provide full-extension access.
Load capacity varies from 30 kg to 45 kg depending on the model and size.
Yes, premium soft-close slides offer controlled closure and noise reduction.
Yes, heavy-duty slides are specifically designed for utility and storage drawers.
Common causes include misalignment, incorrect screw placement, or overloading.
Noise may occur if the drawer is misaligned, overloaded, or the slides are unevenly screwed.
Yes. Ensure the inner surfaces are straight and parallel for smooth performance.
Measure the internal cabinet depth and choose a slide 1 inch (25 mm) shorter.
No. Slides must match cabinet depth for proper functioning.
Bending usually happens due to overloading beyond rated capacity.
Yes, installation guidelines are available inside product packaging and online.
Salt air can accelerate corrosion; plating rust is not covered under warranty.
Yes. They undergo rigorous life cycle tests to ensure long durability.
Use the screws provided or standard flat-head chipboard screws.
Rarely. If a soft-close mechanism fails under normal usage, it is covered under accidental replacement.
Realign drawer sides, ensure screws are not protruding, and adjust slide gap.
No. IPSA slides come pre-lubricated; adding oil can attract dust.
Ensure side-to-side clearance matches slide thickness—usually 12.7 mm (0.5 inch) total.
New slides may have initial tightness; a few usage cycles smoothen operation.
Slides have a detachable inner rail; reinsert correctly before installing.
Yes. IPSA slides are widely used in modular kitchen and wardrobe systems.
This indicates slide misalignment or insufficient support under the drawer.
Slides cannot be repaired; they are replaced under warranty if faulty.
Ensure perfect leveling, equal screw placement, and cabinet straightness.
Yes, provided correct mounting holes are used.
Yes. They work with both framed and frameless constructions.
Keep them dry and avoid opening drawers with excessive force.
This is due to incorrect positioning of the soft-close activator.
Yes. Left and right slides are mirror pairs.
Remove the drawer, clean the track, and realign slides.
Complete slide sets are replaced, not parts.
With proper installation, IPSA slides last well beyond the warranty period.
HINGES
Soft-close, normal-close, auto-close, 0°, 90°, and 165° opening hinges.
Soft-close hinges provide smooth, noise-free operation making them ideal for kitchens.
These terms refer to how much the door covers the cabinet frame.
Yes, hinges offer 3-way adjustment—up/down, left/right, and in/out.
Yes, IPSA hinges come with compatible mounting plates.
Improper installation or incorrect screw tightening often causes misalignment.
Soft-close dampers weaken if installed incorrectly or if a low-grade damper is used.
Most IPSA hinges come with a soft-close mechanism; check specific model details.
Clicking sound indicates internal spring mechanism failure, covered under accidental replacement.
Frequent usage and heavy doors may loosen screws; retightening is part of maintenance.
Rusting occurs from moisture exposure; plating is not covered under warranty.
Standard IPSA hinge cup size is 35 mm.
Yes, but ensure proper screw lengths and avoid over-tightening.
The mounting plate height may need adjustment; soft-close dampers may also be obstructed.
Soft-close mechanism may be damaged or misaligned; covered under accident replacement if faulty.
High-quality steel with precision plating.
Yes, cycle-tested for long life.
Squeaking comes from alignment issues or loose screws, not internal failure.
Use the adjustment screws for sideways, depth, and height correction.
Spring breakage is usually due to usage fatigue and is covered under accidental warranty.
Yes, IPSA offers high-strength models for heavy-duty applications.
Avoid slamming doors, keep away from moisture, and ensure correct installation.
Use the screws provided or standard countersunk wood screws.
Hinge plates are specific to hinge models; replacing only plates may not work.
No. IPSA systems are proprietary.
Excess load or improper installation can cause bending.
No. Soft-close mechanisms should not be lubricated.
Yes, IPSA offers wide-angle hinge options.
Yes, dedicated hinge models exist for aluminum doors.
Installation is fairly simple but professional installation ensures long-term performance.
A replacement can be provided if reported during delivery.
A photo/video proof is usually enough for hinges.
Wood swelling, temperature changes, and door weight shifts cause alignment drift.
Not recommended due to exposure to moisture and temperature variations.
DIGITAL LOCKS
Fingerprint locks, keypad locks, RFID locks, Wi-Fi/app-enabled locks, and combination models.
Yes, designed for wooden doors with standard thickness ranges.
Most IPSA locks support 35–60 mm thickness.
Use the lock’s menu system to register fingerprints as per manual.
Depending on the model, typically 50–100 fingerprints.
Some models support metal doors; check specifications.
Use the emergency power port via power bank or mechanical key.
Wi-Fi-enabled models support app-based remote unlocking.
Wi-Fi models can send push notifications of activity logs.
The lock beeps or displays a low-battery indicator.
Digital locks are water-resistant but not waterproof; avoid direct rain exposure.
Yes. Users can be added or removed through admin settings.
Clean the sensor; if still unresponsive, IPSA will check under warranty.
Use the reset button inside the battery panel or as per manual.
Locks use encrypted algorithms; hacking is extremely unlikely.
No. IPSA does not have access to user credentials or logs.
Restart using reset button or check battery. If still unresponsive, contact IPSA service.
Yes, professional installation is available in major locations.
Installation is technical; professional installation is recommended.
Dead battery, moisture, or accidental lock-out mode.
Yes. Most apartments use standard door sizes compatible with IPSA locks.
Yes. OTP or timed PIN can be generated in supported models.
No. All sensitive data stays in the lock unless app-connected.
Use fingerprint, RFID, or mechanical key, then reset password.
Yes, IPSA stocks essential spare modules.
Minimal drilling is required depending on door type.
No. IPSA locks are cycle-tested for longevity.
A replacement key can be issued after ownership verification.
No. Physical tampering or break-in attempts void warranty.
DOOR HARDWARE
IPSA offers pull handles, lever handles, mortise handles, plate handles, and premium stainless-steel handle sets.
Many IPSA handles are made from high-grade SS304 and zinc alloy, depending on the model.
Mortise handles include compatible lock bodies; lever handles are available separately or as sets.
Yes. IPSA offers heavy-duty models designed specifically for main entry doors.
Chrome, satin, matte black, rose gold, antique bronze, and more (finish warranty excludes plating).
High-grade SS handles resist rust, but plating/finish is not covered under warranty due to environmental exposure.
Choose handle length based on door height and aesthetic preference (usually 300–600 mm).
Yes, complete installation accessories are included.
Yes. Most models can be installed on both left and right-opening doors.
Mortise handle sets fit IPSA lock bodies; compatibility with non-IPSA locks may vary.
Yes, with appropriate installation and screws.
Improper tightening or frequent heavy force. Retightening is part of normal maintenance.
Yes, but moisture exposure may affect plating over time.
Plates are specific to handle models; replacements may be provided based on availability.
It may be due to misalignment or incorrect latch placement.
IPSA lock bodies are made from hardened materials but no lock is 100% tamperproof.
Pin cylinder, multi-key systems, and high-security key variants.
Yes, for projects, hotels, and office buildings.
Some models carry fire-rated certifications; check product details.
Typically 10–15 years under normal use.
Dust, misalignment, or improper installation.
Some models are compatible; check specifications.
Yes, 7 years manufacturing defect warranty.
Yes, IPSA offers hydraulic closers with adjustable speed.
Closers should never leak; this is a manufacturing defect covered under warranty.
Outdoor exposure reduces life; warranty excludes rust or leakage caused by weather.
Choose closing strength based on door weight and width.
The speed valve may need adjustment.
Yes. Door hardware is designed to integrate with IPSA fittings.
Not recommended; compatibility issues may occur.
Yes, guides are provided with all premium hardware.
Yes, IPSA specializes in high-volume project supply.
Yes, custom finish or design requests can be evaluated.
Spare keys are available with ownership proof.
INSTALLATION GUIDELINES
Yes, installation is offered for digital locks and selected hardware categories.
Yes, provided they follow standard installation practices.
Incorrect installation is the primary cause of performance issues, failures, and noise.
Yes. Every product includes a manual or QR code link.
Drill machine, hinge boring bit, screwdriver, and measuring tools.
Screwdriver, drill, square scale, and measuring tape.
Use a spirit level and ensure the cabinet frame is square.
Usually due to incorrect hinge plate height or drawer alignment.
Yes. Pre-drilling prevents wood cracking.
Yes, based on service area coverage.
Typically 900–1100 mm from floor level.
Usually 12–13 mm total gap (6–6.5 mm each side).
Standard depth is 12 mm for a 35 mm cup.
The hinge plate may not be flush with the cabinet frame.
Always horizontally and level for smooth function.
Not unless the model is specially designed for glass.
For projects, yes. For household installation, service visits are optional.
Frequent use may loosen screws; periodic tightening is normal.
Not recommended; hinges require flat mounting surfaces.
Adjust hinge overlay or reposition the hinge plate.
Yes, for stone or concrete surfaces.
Latch and strike plate misalignment is the most common reason.
Fine-tuning the lock’s receiving plate to ensure proper latch movement.
Yes, through workshops and dealer training programs.
Yes. Warranty covers product faults, not installation mistakes.
Generally 45–90 minutes depending on door material.
Yes, but reinforcement blocks are recommended.
Soft-close strikers may be misaligned.
Using only two hinges for a heavy shutter can cause sagging; use 3–4 hinges.
Avoid installing hardware before the area is dry to prevent rust and swelling.
The door must be supported firmly in an open position during installation.
Yes, technicians carry all required tools.
Corrective installation is a paid service unless fault is due to IPSA product failure.
Yes, as part of installation service.
Yes, for digital locks and some premium hardware.
TECHNICAL TROUBLESHOOTING & GENERAL SUPPORT
Most issues arise from installation errors, misalignment, or environmental exposure.
Check if doors or drawers move unevenly, make noise, or do not sit flush.
Share a video; IPSA will verify warranty eligibility.
Frequent use or improper fitting. Use proper screw length and pre-drilling.
Uneven installation or incorrect hinge plate height.
Slide misalignment or insufficient support.
Loose screws or improper mounting.
Dust, misalignment, or worn-out latch components.
Humidity, chemicals, and coastal exposure. Plating is not covered under warranty.
Keep hardware dry and clean regularly with non-acidic cleaners.
Low battery or firmware lag; reset if necessary.
The cabinet frame may not be perfectly square.
Check striker placement; adjust slide backward or forward slightly.
Using an incorrect screwdriver or overtightening.
Use a door stopper or adjust the hinge opening angle.
If the door slams or has uneven closing speed, the damper may be faulty.
The spindle screw may be loose.
Latch misalignment or weak magnet.
The sensor may be dirty or the user has dry/wet fingers.
Regular tightening is required due to frequent movement.
Ambient vibration or accidental touch.
The speed valve may need adjustment.
Remove paint carefully; obstruction is not a warranty case.
Incorrect leveling or cabinet tilt.
Heavy doors with only two hinges, or incorrect drilling angle.
Misalignment with strike plate or debris inside.
Loose screws or incorrect hinge positioning.
Indicates damper wear; covered under accidental replacement.
Low battery or tamper alert.
Through WhatsApp, email, or toll-free number listed on IPSAIndia.com and .
PRE-PURCHASE GUIDANCE
Choose based on shutter type (overlay/inset), thickness, frame design, and soft-close preference.
Use 165° or special corner hinges depending on cabinet geometry.
Soft-close, 45 kg load-rated slides are ideal for kitchen drawers.
Higher thickness provides more strength and longevity—perfect for kitchens and heavy use drawers.
Choose a fingerprint + keypad + mechanical key model for maximum security.
Yes. IPSA products are widely used in modular furniture projects.
Yes, but use 3–4 hinges depending on height and weight.
Stainless steel pull handles of 300mm+ are preferred.
Match closer size with door weight and frequency of use.
Use fingerprint + RFID card-based models for easier access.
Soft-close hinges, mid-range slides, basic digital locks for convenience.
Premium soft-close slides, designer mortise handles, and advanced digital locks.
Yes, but always pre-drill holes and avoid over-tightening screws.
Only the front side supports keypad/fingerprint; inside has mechanical release.
Check specific model compatibility; some models are fire-rated.
Yes, IPSA handles are suitable for high-traffic commercial use.
Typically 10–15 years under normal usage conditions.
Yes. Soft-close mechanisms reduce accidental finger injuries.
Yes, but avoid exposure to direct salt moisture. Plating corrosion is not covered.
Yes – special hinge variants are available.
CARE & MAINTENANCE
Keep them clean, avoid moisture, and tighten screws periodically.
Use a soft cloth and mild cleaner. Avoid acidic or abrasive chemicals.
Dry surroundings, avoid water leakage, and clean regularly.
No. Soft-close hinges should never be oiled.
Keep slides free from dust and avoid overloading drawers.
Every 6–12 months depending on usage.
Keep fingerprint sensors clean and replace batteries yearly.
Avoid acids, bleach, phenyl, or strong solvents.
Keep away from harsh sunlight and harsh cleaners.
Proper installation + routine tightening = long life.
No. Hydraulic closers should never be opened or oiled.
Tighten screws periodically and ensure correct spindle installation.
Cover fittings with tape/plastic to avoid paint clogging.
Avoid water near hinges/slides to prevent corrosion.
Keep them clean and dust-free; use graphite powder only if required.
IPSAMART ACCOUNT & WEBSITE SUPPORT
Click “Sign Up,” enter phone/email, verify OTP, and you’re ready.
Use the “Forgot Password” option and follow OTP verification.
Log in → Orders → Download Invoice.
Contact support for secure update assistance.
Update via “My Account → Address Book.”
Check network, SMS block, or DND settings.
Yes. Contact support to process account deletion.
Yes. IPSAMART uses encrypted payment gateways.
All purchases via IPSAMART are auto-registered.
Technician tracking is available via support confirmation.
Leave feedback on your order page or via email link.
Store credit is auto-applied at checkout.
Yes, IPSAMART supports multiple address profiles.
Go to “My Orders → Returns.”
WhatsApp, email, and toll-free number available on website footer.
COMPLAINT ESCALATION & TAT
If initial support doesn’t resolve it, request escalation to the Service Manager.
Most issues are resolved within 24–72 hours depending on category.
Clear video, invoice, product close-up, and installation view.
Technician visits are scheduled based on location availability.
You can request a second-level audit.
All valid warranty cases are always resolved.
Installation errors, misuse, or aesthetic dissatisfaction.
Yes, escalation is always available.
Support provides tracking updates via WhatsApp.
Yes, if misuse or incorrect installation is clearly evident.
SAFETY & COMPLIANCE
Yes. Hardware used inside kitchens is safe when installed properly.
Yes. IPSA digital locks use encrypted algorithms.
No. Fingerprints are stored locally inside lock memory.
Yes. IPSA products follow safety norms.
Soft-close hinges reduce risk of finger injuries.
Some models are fire-rated; check specifications.
Yes, IPSA adheres to sustainable sourcing wherever possible.
No prohibited chemicals are used.
Yes, IPSA follows BIS/QCO norms.
Yes; smooth operation and durability make them ideal.
COUNTERFEIT & PRODUCT AUTHENTICITY
Check QR code, packaging, and purchase from authorized sellers.
Report immediately with photos to IPSA support.
Yes. Unique QR codes and traceable packaging.
Yes, IPSA legally pursues counterfeit cases.
Counterfeit purchases are not covered; buy only from authorized channels.
ADVANCED DIGITAL LOCK FEATURES
Only supported Wi-Fi models can integrate via corresponding apps.
Through the IPSA app (for supported models).
Yes, logs can be viewed and exported via app-based models.
Use lock settings → Auto Lock → Select timing.
Admin roles can be assigned via the lock menu or app.
Yes, through admin settings.
Not recommended unless fire-rated.
Yes. Unauthorized attempts trigger alarms.
Yes in selected•model variants.
Using Wi-Fi connectivity and IPSA mobile app.
ENVIRONMENT & RECYCLING
Yes, most IPSA packaging is recyclable.
Dispose through e-waste recycling centers.
Large project customers can request recycling support.
Yes, IPSA continuously improves sustainable material sourcing.
No. All materials are compliant with safety standards.
BULK BUYER & PROJECT CUSTOMER FAQ
Email project requirements to IPSA sales team.
Yes, for project customers.
Depends on quantity; generally 7–30 days.
Available on special request.
Yes, for large-scale projects.
IPSA GUARANTEE & CUSTOMER RIGHTS
Genuine product, quality testing, reliable performance, and warranty support.
Misuse, installation errors, or plating/wear damage.
IPSA guarantees performance as per specifications.
Right to genuine products, warranty service, and fair resolution.
Honesty, transparency, quality assurance, and quick service.
QUICK HELP & COMMON ISSUES
Check the outer box, verify quantity, inspect visible condition, and keep an unboxing video ready in case support is needed.
Show sealed package → opening → internal packing → product → invoice label.
Record a short clear video and contact IPSA support within 48 hours.
Once installed, products cannot be returned or replaced unless proven defective.
Some products may ship separately. Check tracking details or contact support.
Report immediately. IPSA will verify with courier GPS logs and delivery proof.
Share the product image and invoice; IPSA will ship missing accessories after verification.
Slight variation in color/finish may occur due to photography and screen differences.
Use mechanical key → Try emergency power port → Restart lock → Contact IPSA support if problem persists.
No. Always verify size, colour, mechanism, and parts before installation.
Yes, mention “URGENT” or “LOCK EMERGENCY” in your support message.
Scan QR code, check packaging quality, and verify with IPSA if unsure.
Common reasons: missing unboxing video, used product, installation marks, wrong item returned, incomplete parts.
Share a video; IPSA technical team will guide you on the exact cause.
Yes. IPSA can guide your carpenter through installation over call/video if needed.
OFFERS, PROMOTIONS & COUPONS
Yes, IPSAMART periodically runs promotions, seasonal offers, and coupon campaigns.
Only one coupon can be applied per order unless specified in special campaigns.
It may be expired, product-specific, minimum value may not be met, or used previously.
No. Online and offline offers differ depending on dealer schemes and campaigns.
Points may apply depending on the program structure. Check the offer details.
Check homepage banners, product pages, WhatsApp broadcasts, and emails.
Some coupons are restricted to prepaid orders. Read the specific terms.
Certain premium or new SKUs may be excluded.
Standard return rules apply only to damaged/defective/wrong items.
Yes. Coupons are non-refundable and non-restorable once applied.
EMERGENCY SUPPORT & SERVICE EXPECTATIONS
Situations where the door cannot be opened by any method (fingerprint/PIN/key).
IPSA prioritizes lock emergencies during working hours; exact time depends on location.
After-hours service may not be available everywhere. Use the emergency key/power port first.
Product model, video of issue, door type, and your location.
Subject to location and availability. Remote assistance is provided instantly.
No. External service costs are not covered without prior IPSA approval.
Use a power bank to jump-start (if the model supports). Always replace batteries timely.
Clean sensor → Register fingerprint again → Try alternative access methods.
Yes, but installation error correction is a chargeable service.
Send: Clear video Invoice Description of issue Installation view
This speeds up diagnosis.
DATA PRIVACY & ACCOUNT SECURITY
No. IPSA never sells customer data. Only essential information is shared with courier/payment partners.
Yes. Submit a data deletion request. Order/payment records may be retained as per law.
IPSA uses encrypted gateways; IPSA never stores card details.
No. Fingerprints stay safely inside the lock’s secure memory/local app.
IPSA locks use encrypted algorithms; hacking is extremely unlikely.
Never share OTPs, use strong passwords, and log out of shared devices.
No IPSA lock model records audio or video.
No. IPSA does not access location unless you use app features requiring it.
Use “Forgot Password” and verify via OTP. IPSA support will never ask for your password.
Order ID alone cannot be misused for returns or warranty without actual proof or product.
REVIEWS, DEMOS & SOCIAL SUPPORT
On IPSAMART product pages and IPSA’s official social platforms.
Yes. Several products have QR-linked videos.
Check IPSA’s Instagram, YouTube, and website galleries.
Yes. IPSA regularly receives professional reviews from on-ground experts.
Via IPSAMART review section, WhatsApp, or email.
Yes. IPSA is expanding its installation tutorial library.
Yes. Share your project details; IPSA experts will guide you.
PRODUCT SELECTION & COMPARISON
Because IPSA offers tested durability, better materials, safety assurance, longer life, and warranty support.
IPSA has more stable QC, better metal grades, safer coatings, and long-term support.
Share shutter photos with IPSA support; they will guide accurately.
Soft-close prevents slamming, protects cabinet life, and is safer for children.
They offer smoother movement, silent operation, and long-term reliability.
Premium handles use better-grade metal, thicker plating, and refined machining.
Yes. Use fingerprint + RFID models for ease of access without remembering PINs.
Absolutely. IPSA offers premium fittings used in high-end homes, offices, and commercial spaces.
PRODUCT USAGE & DAILY-LIFE QUESTIONS
No. IPSA slides are life-cycle tested for heavy daily usage.
Hardware is durable, but soft-close mechanisms still require normal care.
Small splashes are fine, but repeated moisture exposure causes plating wear.
Check for overloading, misalignment, or drawer width exceeding recommended size.
Seasonal swelling of wood can affect hinge alignment; minor adjustments may be needed.
Yes, within model-specified temperature ranges.
Yes, choose 45 kg soft-close or heavy-duty slides.
Clean regularly with microfibre cloth; avoid harsh chemicals.
Yes, using hinge restrictor clips (available for many models).
Yes. Hinges, slides, handles, and accessories are fully compatible.
Yes. They run on batteries and don’t depend on house electricity.
Several models offer auto-lock features via settings.
No. Vibration may light the keypad but cannot unlock it.
Yes. They loosen slightly and become smoother with usage.
Yes, after installation to prevent moisture trapping.
INSTALLATION TROUBLESHOOTING SCENARIOS
Likely incorrect hinge plate height or misaligned damper.
Overlay setting or hinge position may need adjusting.
Uneven slide screws or incorrect cabinet depth can cause misalignment.
Record a video showing hinge movement; IPSA will identify if it’s installation or product-related.
Possible activator misalignment or wood swelling affecting door angle.
Too much resistance; adjust the hinge depth screw.
The cabinet is not square; adjust left and right clearance.
Improper tightening of the through-screws or spindle misalignment.
Check strike plate alignment; adjust up/down as needed.
Remove drawer, clean rails, tighten screws, and reinstall.
Cup depth must be 12mm and perfectly round; mis-drilled cups cause misalignment.
Insufficient hinges for door height or loose screws.
After lamination for precise drilling and to avoid measurement errors.
Yes. Wrong screw length can obstruct rail travel.
Yes. IPSA can guide based on clear video sent by customers.
PACKAGING, MISSING PARTS & ACCESSORIES
Share photo/video; IPSA will ship missing accessories immediately.
Multi-layer protective packing with bubble wrap and cushioning.
To prevent scratching, bending, or mechanism damage during transit.
Yes. Slides are pre-lubricated for smooth operation.
Minor micro-abrasions may occur during finishing; defects are confirmed only if functionality is affected.
Share close-up photos; IPSA will identify if it is a finish variation or a defect.
To prevent scratching of plated surfaces during transit.
Many digital locks and premium hardware include templates or QR guides.
Yes, IPSA can arrange spare parts for purchase or warranty replacement.
Yes. Report immediately to help IPSA and the courier assess any issues.
PAYMENTS, BILLING & GST
Yes, all major UPI apps are supported.
EMI availability depends on the bank and gateway.
Yes. IPSAMART automatically generates GST-compliant invoices.
GST details must be provided before checkout; post-billing changes may not be allowed.
Yes, if you provide valid GST details at the time of order.
Duplicate charges are refunded automatically by your bank, usually within 3–7 days.
Check My Orders → Download Invoice or contact support.
Billing address cannot be changed once the invoice is generated.
IPSA will never ask for card details, OTP, PIN or UPI approval.
Share payment reference; IPSA will verify and confirm manually if gateway delays occur.
HOME ENVIRONMENT & PRACTICAL USAGE
Yes. Wood swelling due to humidity can misalign hinges/slides, requiring minor adjustment.
Moisture expands wood. Adjust hinge overlay or reduce shutter width slightly.
Yes, but plating wear is faster in such environments and not covered under warranty.
No. Termite issues arise from wooden cabinets, not hardware.
Low temperatures can slightly stiffen damping fluid; normal performance returns as temperature stabilizes.
Yes—use 45 kg or heavy-duty models for best performance.
Yes, but old doors may need reinforcement for accurate installation.
Yes. Fingerprint, PIN, RFID, and mechanical keys continue to work.
Yes, but plating will age faster in salty air; regular cleaning helps.
Yes. Push/pull models are easier for children to operate.
Wet fingerprints may not read accurately. Use PIN/RFID in such cases.
Yes. Choose long pull handles (300–600mm) and proper fixing methods.
Yes. Most IPSA hardware is retrofit-friendly with minimal structural changes.
Slight stiffness may occur due to dust but resolves after a few uses.
Only if hinge placement or angle is incorrect—easily adjustable.
MATERIAL, QUALITY & DURABILITY
High-grade cold rolled steel with precision plating.
Depends on model—SS304, SS202, or zinc alloy.
Yes. IPSA conducts cycle testing, load testing, and environmental tests.
Typically 10–15 years if installed correctly.
Only if overloaded or misaligned; otherwise they last many years.
Yes. IPSA locks have strong mortise bodies but should not be slammed intentionally.
Yes. Specific SKUs are available for moisture-prone areas.
Finishes resist mild cleaners; avoid harsh acids.
Dampers contain precision-controlled fluid mechanisms.
No. Mortise locks are pre-lubricated and shouldn’t be opened manually.
Cycle test, plating inspection, dimensional accuracy, and final QC sampling.
All screws undergo torque testing and plating verification.
Yes, within normal usage, but repeated heavy impact reduces hinge life.
DIGITAL LOCK ADVANCED TROUBLESHOOTING
Most likely low battery or tamper alert. Check the battery first.
Check latch engagement, battery level, and ensure correct PIN entry.
Clean sensor; re-register fingerprints; update firmware (if supported).
Incorrect installation, door misalignment, or high-frequency usage.
Ensure clean fingers, normal temperature, and correct placement.
Auto-lock may be disabled. Check settings or enable via menu/app.
Magnetic sensor alignment needs adjustment.
Only selected Wi-Fi/app models support automation integration.
Yes, provided drilling and modifications are allowed by the society.
Yes. Ensure correct strike plate alignment.
Check for burrs/dust; apply a tiny amount of graphite powder (not oil).
Yes. Factory reset procedures can restore locks to default.
CARPENTER & TECHNICIAN INTERFACE
Yes. IPSA can provide instructions via call/video when needed.
Correction is possible but carpenter mistakes are not covered under warranty.
Yes. This ensures correct drilling and alignment.
Yes. IPSA regularly trains carpenters through workshops.
Share a clear video with IPSA; we will diagnose impartially.
WARRANTY CLARIFICATION & EDGE CASES
No. Warranty covers product manufacturing issues, not installation errors.
No. Wood movement is an environmental factor.
Plating corrosion from moisture is excluded from warranty.
No. Paint, cement, or chemical drops on hardware are not covered.
Yes. Misuse, modification, or non-standard usage can void warranty.
